National Account Manager

Vodafone has more than 403 million customers around the world. We're obsessed with keeping them connected in a way that suits their needs down to the ground. Already one of the world's top ten brands, we're famed for our spirit of innovation. And we're growing fast, both as a mobile and fixed line operator.

• London, South East England
• Permanent, full-time

• Salary not specified
• 17 applications

Home-based Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us. Customers are at the heart of everything...  

Home-based

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Consumer at Vodafone

Our consumer business is all about how we sell Vodafone to home customers, deliver a great experience and provide the best network in the future. It’s also about helping and giving customers the confidence to use our products and services. As technology advances and the demands of our customers change, we’re now offering a new converged service to allow customers to be confidently connected to their professional and personal worlds - and it takes a wide range of talents, skills and expertise to deliver this.

About the role

This role is looking for an individual who will manage and develop all post-pay consumer propositions within the following specified accounts:

Apple

Sainsbury’s
They will also have to build strong long-term relationships with the Partners in order to secure new revenue streams whilst developing Channel Partners in a number of areas by delivering on a number of strategic objectives.

We are looking for experience in:-

Managing and developing channel relationships at all levels

Administering all business in a professional, structured accurate and prompt manner

Maintaining and promoting the brand and customer experience

Developing the annual account plan 

Managing day-to-day operations (resolving customer care issues, stock management and commission payments)

Being accountable for the achievement of consumer acquisition targets through the retailer’s store and digital estate, within a specified acquisition budget

To accurately forecast all costs, volumes and revenues in line with Vodafone systems and requirements

Managing and developing  account relationships with Partners’ buying, marketing, stock and finance team to promote Vodafone products and services in line with strategic goals

Working closely with Marketing to manage promotional activity within specified budgets to drive sales through retailers business, while building brand share and executing enhanced in store presence that deliver excellent end customer experience

Investigation of new business opportunities
We're committed to recruiting the best people, whatever their background. If you have a disability, learning difficulty, medical condition or any other individual need, we'd be happy to talk to you about making reasonable adjustments to our application and selection process that will enable you to be your best.       

 

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